This article will be helpful for companies implementing a music on hold program for the first time.
Often we are asked about the “compatibility” of music on hold equipment to the various phone systems. Please be aware that the question is not one of compatibility, but rather of preparedness. Since all music on hold devices provide RCA 600-Ohm audio output of continuous audio, our attention must turn to the phone system. Is the phone system “music on hold ready”?
There are so many brands, models and configurations of phone systems that it
