For small offices using ordinary phone lines, Panasonic makes a few business-friendly phone models of note. Setting up these phones can be tricky when you’re dealing with multiple lines and handsets, voice mail, auto attendant, etc. This post will point out some features that you’ll find, and point you toward support options.
Attention! Do not use the built-in message on hold offered with some phone models. We’ve heard several complaints about the poor quality and lack of memory. Use only licensed music through a music on hold dealer, such as Easy On Hold.
The Panasonic KXTG9391T overcomes many of the drawbacks that have been associated with wireless telephones. It is a 2-Line phone with a wired base and wireless handsets. In addition, it can be paired with a music on hold adapter that allows phone hold music activation by pressing the hold button.
Features:
- KXTG9392T comes with 2 wireless handsets
- KXTG9391T comes with 1 wireless handset
- Accepts 2 incoming lines
- One year manufacturer’s warranty
- Includes one corded base and one cordless handset with its own charger cradle
- Expandable: add up to a total of 6 wireless extensions
- 30% battery life increase over 5.8ghz models, such as the KXTG4500B
- 40-minute digital answering system
- Night mode ringer
- Program each handset to ring when you want
- Both the base and speakerphone function as hands-free speakerphones
- 3-Line Backlit LCD Display
- Backlit Keypad
- 3-Way Conferencing
- Number Caller ID Memory
- Message Waiting Indicator
- Adjustable Ringer / Volume Control
- Handset to Base / Handset Intercom
- Call Transfer
- Handset Locator / Paging
- Date / Time Display
- Clock & Alarm
- Hold button – only activates hold music when paired with Skutch Electronics CK1P-6 Adapter
If you need 4 Lines, the Panasonic KX TG4500B makes strides toward PBX-style features in an ordinary phone system. There can be a time-consuming set up for
any of these smarter, programmable phone systems.
The alternative is to move up to a Hybrid phone system, such as the KX TD 824. The Hybrid system does not require a music on hold adapter. Most of the benefits of a PBX style phone system can be achieved with a hybrid system, usually at $600 to $1500 (depending on number of lines, extensions, used or new, etc.).
Getting Help
While Panasonic does have a complete support site with live chat and documents, multi-line phone support is only achieved via telephone. Panasonic Multi Line Telephone Unit support: 9am to 9pm weekdays: 800-211-7262.
Using a good-quality office phone is important, when you consider that a majority of business dealings involve phone calls. AT&T reports that only 3 out of every 10 calls get through without on-hold time, so having a plan for what callers on hold will hear while waiting is essential. Most small office phones, including the Panasonic KXTG9391T, KXTG9392T, and KXTG4500B do not have the capability to play music or messages on hold. With Easy On Hold working with you, however, a professional on hold music and message can be added using an adapter made for your specific phone device.
Easy On Hold is not responsible for the performance, installation or operation of equipment we do not sell. Articles about equipment are for educational purposes only and do not constitute an endorsement of any make or brand. Easy On Hold makes no claims or warranties regarding telephone equipment of any kind.
