Easy On Hold Streaming Hold Music For Microsoft Teams Phone

Easy On Hold Collaborates with Microsoft to Introduce First Live Streaming Hold Music Integration for Microsoft Teams Phone

Easy On Hold, a Microsoft partner, has created a streaming hold music service for Microsoft Teams Phone customers. This groundbreaking solution is not only the first solution of its kind to integrate with Teams Phone but also comes with licensed music for global use, ensuring compliance and enhancing caller engagement worldwide.

Streaming hold music helps Teams Phone admins solve common issues

Easy On Hold developed the live streaming integration to overcome the challenges of using static music audio files, such as size restrictions on music on hold file uploads, music licensing issues, the repetitive loop of audio files, files that start from the beginning on every call, and lack of variety in the free default on hold music available to users.  

“Unlike audio files, the Easy On Hold stream is live and dynamic, so the listener never encounters any repetition,” says Julie Brown, Easy On Hold President and CEO. “And when personalized voice recordings and messages are introduced as an upgrade, the customer experience becomes even more robust, with the ability for   Teams administrators to schedule content to play at certain times on a custom schedule while customers wait on hold.” 

How to Set Up Easy On Hold Streaming Hold Music For Microsoft Teams Phone

Once you subscribe to Easy On Hold using our admin tool, you’ll receive a URL for the streaming source. Use that to configure your Teams call hold policy with PowerShell.

Instructions can be found at Music on Hold – Microsoft Teams | Microsoft Learn.

Easy On Hold, (the streaming partner) gives you a URL to add to your TeamsCallingPolicy, which is then used to play music.

Once you set up the streaming content with Easy On Hold, you are provided with a URL for the streaming source, which you can use to configure your Teams Call Hold Policy. Streaming Music on Hold can only be configured with PowerShell.

To configure streaming Music on Hold, use the PowerShell cmdlets New/Get/Set/Grant/Remove-CsTeamsCallingPolicy and New/Get/Set/Grant/Remove-CsTeamsCallHoldPolicy.

1. Ensure that the Teams user has -MusicOnHoldEnabledType set to Enabled in the Teams calling policy.
2. Configure the streaming content using your subscription and get the streaming source URL.
3. Create a Teams call hold policy referencing the streaming source URL and assign it to the Teams user.

Reference the streaming source URL in a Teams call hold policy

After you receive the streaming source URL, you must reference the URL in a Teams Call Hold Policy.

For example, the following script creates a new TeamsCallHoldPolicy and references the streaming source URL:

PowerShellCopy

C:\> New-CsTeamsCallHoldPolicy -Identity 'StreamingMoH1' -StreamingSourceUrl 'https://teams-streaming.easyonholdcloud.com/08297e2a-61bf-480c-b7b4-0576fc3ca6ce' -StreamingSourceAuthType AzureAd

After you create the new Teams Call Hold Policy, you can grant it to your users using Grant-CsTeamsCallHoldPolicy with the following script:

PowerShellCopy

C:\> Grant-CsTeamsCallHoldPolicy -PolicyName "StreamingMoH1" -Identity user2@contoso.com

What kind of music can be streamed?

The free trial signup will allow users to get acquainted with the streaming music service. The trial is a music-only integration (there is no spoken content). We call this level of service Solo because it allows one stream of one music channel. Users can choose one of 14 music channels. All music is licensed for use anywhere in the world.

The music channels are:

• Acoustic Bright 
• Acoustic Light 
• Acoustic Rock 
• Classical 
• Corporate Motivation 
• Country 
• Gentle Piano 
• Happy 
• Jazz 
• Optimism 
• Positive Chill 
• Tranquility 
• Soon to be released: Christmas and Holiday music channels

Each channel provides up to one hour of music without repeats.

The website page that shows all of the channels is Teams Phone Streaming Hold Music | Easy On Hold.

How much does Easy On Hold Streaming Hold Music For Microsoft Teams Phone cost?

Solo (music only) Subscription

The Solo subscription is a self-serve monthly subscription. No long-term contract is required. Monthly pricing ranges from $9/mo for 25 users to $89/mo for 400 users. For organizations with more than 400 users, Easy On Hold will provide a quote.  

Premium Subscription

An upgrade option, called Premium, allows the end user to blend multiple streams, add custom messaging with music, and use Easy On Hold’s new AI feature for IVR prompts.  Premium is based on a minimum one-year contract. Pricing and more information are available from Easy On Hold here.  

Easy On Hold Streaming Hold Music For Microsoft Teams Phone: is it worth it?

If you’re a Teams Phone admin, you know it’s a hassle to track down good-sounding hold music that is legal to use. You need to play it safe and find a professional on hold music licensing solution. You’re also aware that callers complain when they hear short music clips that repeat over and over while waiting on hold. Solving these pain points can make a big difference in customer satisfaction.

Easy On Hold’s integration with Teams Phone sets a new standard in enhancing caller experiences through dynamic streaming technology. The result is better-sounding hold music without repeats. Better music leads to customer interactions that reflect your brand’s commitment to excellence.

After your 14-day free trial of Easy On Hold Streaming Hold Music For Microsoft Teams Phone, consider adding spoken content to enhance the caller experience. While callers wait, earn their attention with spoken content to satisfy their need for the human touch and conversational interactions. Only discuss topics that are relevant and helpful to the caller. When people are being helped, they don’t hang up.

Helpful on hold messaging ideas

Build trust by reassuring callers that you have their best interest in mind. Talk about your standards and certifications, and be transparent about protecting customer information. As your contact center provides more self-help options, be sure callers hear about them. Friendly suggestions on where to get help belong in the queue and on hold.