On Hold Message Pricing That Makes Sense


If you’ve looked around for an affordable music and message on hold system, you’ve noticed that no two on-hold providers seem to do things the same way.

For example, what one provider calls a “message” is just a paragraph to us. Some providers price per message… or offer packages of two, four, six or twelve messages that need to be used up in a year. Sometimes there is an annual fee. Sometimes there’s a set-up fee. Sometimes you’re required to use a particular piece of equipment… and often there are long term contracts. So where can you find a simple, flexible, affordable message on hold plan? Easy On Hold.

As experts, Easy On Hold knows how to customize a solution that’s not too big or too small for your needs.

Because not everyone needs equipment for playing music and messages on hold, Easy On Hold does not require or include equipment in any of our packages. Equipment can be purchased separately at an excellent price, if needed.

If you want just hold music, or music with generic “thank you “ greetings, choose a STOCK production for 59 dollars. After you make your purchase, your music will be available as a download from your Easy On Hold “My Account” page right on our website. If you purchase two 4-minute music tracks, you’ll receive two additional tracks for free.

But remember, your on hold system is a powerful and low cost way to reduce hang ups and improve customer service. The right message can improve your image… inform, educate, update… up-sell, cross-sell, or soft-sell… answer frequently asked questions… make people feel more at ease and more important to your business. When callers know that you’re smart enough to take care of them while they’re on hold, they’ll be convinced that you’ll be able to cater to all of their needs. That’s why we recommend a custom script of about 400 words, carefully written for the ear of your caller.

There are four ways to purchase Productions:

The Anytime Plan provides unlimited updates… that’s as many custom on-hold productions as you need over a 12 month period for a one time fee of $995… or spread out the cost over 12 months with one payment of $395 and eleven equal monthly payments. And right now, Easy On Hold is bringing you an amazing free equipment offer. We’ll get to that in just a moment!

To change your message a few times, go with the Value Package. You’ll get four Premium message on hold productions for.$795; and if you don’t use all four within one year, don’t worry… your purchase will “roll over”. Take as long as you like while taking advantage of the bulk price. And with the Value Package, you’ll get two free bonuses. We’ll include a holiday version for free. That’s one of your custom productions put to a holiday music theme, with optional holiday greetings such as “happy holidays” or “merry Christmas”. And the second great bonus is a free auto attendant greeting, up to one hundred words. When callers reach your office when you’re not there, or when all lines are busy, your professional voice talent will greet them with a professional presentation that makes a great first impression. So that’s four Premium on hold message productions, one holiday version and an auto attendant greeting all for just $795, with no other payments or obligations. Pay once, play forever.

Just getting started? The Starter Package is an excellent value. For just a little bit more than a single production, you’ll receive two Premium Easy on Hold productions to use whenever you like. And there’s a free holiday version included, too. That’s one custom production right now… the holiday version for use between Thanksgiving and New Year’s Day and another completely original custom production to stay sounding fresh. Quality that’s affordable.

If you aren’t sure whether you’ll be able to use more than one Premium production, get started with a single 4-minute production for $395 and take up to sixty days to upgrade. We’ll apply one hundred percent of your purchase to another package.

Now, here’s that free equipment offer we mentioned.

When you purchase the Anytime Plan, we’ll give you the option of taking delivery of our best music and message on hold player for free. That’s a 575-dollar player to use for free, as long as you maintain your anytime Plan with Easy on Hold. Why are we doing this? Because this new message on hold player lets us make you sound great…and when you sound great, we’re more likely to earn your continued business.

When you choose the iProMOH (say it, “eye-pro-mo”) and the Anytime Plan from Easy On Hold, you’ll be ready to launch your own “branded on hold radio station”. Working with our studio, you can schedule announcements and on-hold music that change throughout the day, week, month and year automatically. You’ll never play an out of date message on hold; you’ll never have to remember to change the message. In fact you’ll never even have to touch the iProMOH once it’s installed. Everything is controlled remotely, from our studio via a standard Internet connection.

You might be thinking, “this sounds complicated”… and while the iProMOH is sophisticated, installation is simple. Our excellent tech support makes it happen.

Everywhere you look, message on hold audio is produced as a 3, 4 or 6 minute loop. You get the same 6 or 8 paragraphs of announcements repeating over and over in the same order with the same background music every few minutes, every hour of every day. Why would you want what everyone else has? Why not try something different? Say, “good morning” or “good afternoon.” Talk about upcoming weekly specials or seasonal offers when they can deliver the most punch.  Something that callers will notice and appreciate?! This is what we do best. We can make your phone on hold marketing part of your overall marketing plan.

From $59 to unlimited announcements and the most capable message on hold equipment in the market today…  get just what you need from the music on hold experts: Easy On Hold.


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Founder of Easy On Hold and Brandi Music. Thinker, writer, speaker, tinkerer, husband, father, musician.